At Marcellina Beauty Store, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
We accept returns on eligible items within 7 days of delivery. To qualify for a return, the item must be:
- Unused and in its original packaging
- In the same condition that you received it
- Accompanied by proof of purchase
Please note: Skincare and cosmetic products that have been opened or used cannot be returned for hygiene reasons.
How to Initiate a Return
- Contact our customer service at [your email or phone number] within 7 days of receiving your order.
- Provide your order number and reason for the return.
- Once your return is approved, you’ll receive instructions on how to send the item back.
Return shipping costs are the responsibility of the customer, unless the item received was damaged or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you. If approved, your refund will be processed within 5–7 business days to your original payment method.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us immediately.
Need Help?
If you have any questions about your return or refund, feel free to contact us at:
📧marcellinabeautystore@gmail.com]
📞 [07033575884]
Thank you for shopping with Marcellina Beauty Store!